Quick answers and direct paths to the people who can help. If you don't find what you need here, send us a note and we will reply within one business day.
Head to the Start a Campaign page from the main menu, fill in the form with your story, your target amount, your bank details, and your supporting documents. Submission is free. Our team reviews your campaign within two business days and gets back to you with approval or with questions.
For practical advice on writing a strong campaign, please read our Tips page before you submit.
Please check your spam or junk folder first, as the confirmation comes from an automated address and is sometimes filtered. If you still cannot find it after thirty minutes, email hello@cxpay.global with the campaign name, the amount, the date of the donation, and the email address you used. We will look it up and resend the confirmation.
If you want to donate with your Visa or Mastercard, please make sure your card is registered for online transactions. Contact your bank to request that your Visa card is Verified by Visa or your Mastercard is Mastercard Secure, so you can use it for online payments. You only have to do this once. If the card is registered and the transaction still fails, try the bank transfer option through Sentoo, or contact us so we can help.
We transfer donations to campaign owners monthly, around the fifteenth of the following month, as long as the balance is at least five hundred Dollars. If your balance is below that, it rolls over to the next month. At the end of the campaign, any remaining balance is paid out regardless of the amount.
Yes. Log in to your account, open your campaign from your dashboard, and edit the description, image, or contact details. If you need to change the target amount, the end date, or the bank account, email hello@cxpay.global with the details so we can review and apply the change.
Your campaign has a unique link. Copy it from your campaign page and share it on WhatsApp, Facebook, Twitter, LinkedIn, or by email. The more people you reach, the better your chances of meeting your goal. Our Tips page has practical advice on this.
Donations on CX Pay 2 Fund are voluntary contributions and are non refundable except in exceptional circumstances, such as fraud or technical error. To request a refund, email hello@cxpay.global within thirty days of the donation with the campaign name, the date, the amount, and the reason for the request. We will review and respond.
A full list of common questions, organized by topic, covers starting a campaign, donating, safety, and fees. Visit our FAQs page to browse.
The campaigns that do well tend to follow a few simple rules. Read our Tips page for a short, practical guide built from what we have seen work.
For details on how we handle your data, see our Privacy Policy. For the legal agreement between you and us, see our Terms and Conditions.
For account questions, refund requests, or anything that needs a human eye, email hello@cxpay.global. We reply within one business day. Please include the campaign name and any reference numbers so we can find your record quickly.
Prefer to speak directly? Call us at (+5999) 844 0088 during Curaçao business hours, Monday to Friday.
If you would like to send a structured message, the Contact page has a form that delivers straight to our inbox.
If you suspect a campaign is fraudulent or violates our terms, email hello@cxpay.global with the campaign link and a short description of what concerns you. We treat every report seriously and respond as fast as we can.
