Frequently asked questions

Interested in raising money online through your own crowdfunding campaign? CX Pay 2 Fund's crowdfunding platform makes it possible for everyone to raise money online for things that are important to you. Anyone can raise money for his or her personal purpose, desire, dream, foundation, etc.

Crowdfunding is becoming increasingly popular and has become a well known concept. In crowdfunding, the crowd finances a project, charity or action with a small amount of money. Until recently, crowdfunding was mainly seen as an alternative form of financing used by companies and entrepreneurs. With the rapidly changing times, crowdfunding has become increasingly popular and used for social projects.

Anyone can start a campaign. All you have to do is complete the free registration for a crowdfunding account and get started.

CX Pay 2 Fund makes it possible to raise money online for everything that matters to you. Most people start an action to raise money for themselves, a friend, family member or for a good cause. A small or large donation, all bits help to achieve your goal.

Once you upload your campaign request, additional information will be requested to verify your identity according to the Know Your Customer principle, this information will go through our site administrators for further review. Within two business days of uploading your campaign, it will either be approved and listed on the website, or we will be in touch requesting for more information, usually regarding your organisation and what you intend to use the funds for.

We condone campaigns associated with weapons, drug and human trafficking, money laundering, and other illegal activities, so campaigns of that nature are immediately rejected.

You can run your campaign for up to 6 months, but from our experience, campaigns which have a timeline of between 8 and 12 weeks are the most successful. You are more likely to be motivated to sustain a campaign awareness drive for such a relatively short period, and people are more willing to donate if you create a sense of urgency.

Our website has links to Facebook, Twitter and LinkedIn so you can make your friends and social media connections aware of your fundraising campaign and encourage them to support it with monetary donations or by sharing the campaign with their network.

Your campaign has a unique URL link. You can send this link via email or WhatsApp. Anyone that clicks on the link is immediately directed to your campaign page, and once they click on Donate they can support your campaign.

No, you cannot start a campaign without a bank account. This is because we can only transfer your funds to you through your bank account.

Yes, you can. The target is your goal, but you can raise more.

No, you do not have to pay back the funds you received from people that donated to your campaign. We are a donation based crowdfunding website and we treat donations as grants and not loans. However, you can offer donors perks or incentives to encourage them to donate. For example, if you are raising money to build a school, you can offer donors who give a certain amount the chance to have their names on the school wall, or a classroom named after them.

You can upload as many different fundraising campaigns as you want to our website, but you can only have a maximum of two campaigns on our website at a time. Sharing and promoting a crowdfunding campaign to make it successful requires a lot of resources including time and money, which is why we have limited the number of active campaigns any fundraiser can have.

We accept campaigns from all over the world, except from countries that are on the OFAC restricted list.

After you click on the Donate button for the campaign you would like to support, you can make a donation. Donations are made via the CX Pay payment processing platform and through bank transfers.

If you want to donate with your Visa or Mastercard, please make sure your card is registered for online transactions. If not, you must contact your bank to request that your Visa card is Verified by Visa (VbyV) or your Mastercard is Mastercard Secure, so you can use it for online payments. You only have to do this once.

For the duration of your campaign we will transfer your donations to you either every week, monthly, bimonthly or at the end of the campaign, provided the balance is at least Five hundred Dollars ($500). If your campaign has a balance by the time it is complete, that balance will also be transferred to you.

You will receive an email notification for every donation that you receive with the details that the fundraiser has provided. Additionally, you can view your donation history once you are logged on to the website.

Yes, they can. They can choose to be anonymous when they donate by checking the anonymous box on the campaign donation page.

No, they will not be charged. The fees charged for each donation are not absorbed by the donor but rather deducted from the donation.

Donations can be made in Dollars. Any other international currency will be converted to Dollars.

Our website has a secure server, denoted by the https preface to its web address and the padlock attached to the web address. CX Pay uses a secure platform to transfer donated funds to the fundraiser. CX Pay works with its partner acquiring bank to ensure that donations and transfers to the campaign owner are done safely and securely.

We require that fundraising campaigns for organisations use the organisation's bank account for campaign set up and to receive donations. We also require organisations raising funds to provide us with their Tax Identification Number, which we then verify on our end. If we suspect that the funds raised are used for a different cause than is stated on the campaign, we can do a random check of the campaign.